| |
Today's customers are more demanding than ever. They do not have time for casual visits, idle chat and random suggestions. Today's customers are sophisticated and well-educated, thanks in great part to the internet. Shared applications and solutions, problem solving and product information flow freely, easily accessible to everyone. Most prospects and customers do their research up front.
Our prospects often wear many hats, work longer hours and have greater expectations that at any time in the past. It is up to us as professional salespersons to offer significant value, providing both substantive and compelling reasons to allow us access to them and their precious time. When we get that open window of opportunity, we must be fully prepared to promptly get their attention and fulfill their needs if we are to count them among our customers. If we do not arrive prepared and tuned-in to their needs, offering great value, we are simply wasting our time and theirs. We may not get a second chance.
So what does this mean for the professional salesperson? We must do our homework. We must learn a significant amount of practical and factual information relative to our prospect and her company. What is her job, position and decision-making ability? What is their purpose? What is their position in the marketplace? Who are their competitors and how are they positioned? Are they successful and profitable? What is their business model? What is their marketing approach? What is restraining them from achieving additional growth? What market variables are currently affecting them? This kind of information is relatively easy to obtain from public companies, but smaller companies may provide an extended challenge. Small companies must be researched through their web site, their advertising, marketing, industry publications, customer base, their vendors, their employees and other avenues.
If I am seriously attempting to get that precious initial meeting with my prospect, I must successfully convince her gatekeeper or the prospect herself, that I am uniquely qualified to bring specific value to her and her company. I must get her attention. She must have strong, compelling evidence to warrant the surrender of a block of time from her day to answer questions and listen to my presentation. To successfully do that, I must become an expert on all aspects of her company and learn as much as possible about her positioning in particular.
Assuming that my prior work has paid off, I now have my appointment with my prospect. I have only mere seconds to make my positive extended-first impression upon her, otherwise everything I say will fall on deaf ears, if I have the opportunity to further speak at all. My initial statement must again get her attention! My initial statement must create an environment of great interest in every word that follows. In so stating it in this manner, she will know for certain that I have done my homework, I know her company well, I am familiar with their strategies and I have solid new ideas for their expanded profitability through my product or service offering. She would be foolish not to listen, and the foolish seldom rise to key positions in any organization.
Getting her attention is critical; otherwise, my visit will easily be lost in the mundane part of her day. I simply cannot afford to allow that to happen. The ideas I presented must stand-out. The old saying, "You only have one chance to make a good first impression" rings so true. Getting her attention is the first step in converting that prospect in a long-term, satisfied customer.
Daniel Sitter, author of both the popular book, Learning For Profit, and the highly anticipated book, Superior Selling Skills Mastery, has extensive experience in sales, training, marketing and personal development spanning a successful 25 year career. http://www.learningforprofit.com Experience his blog at http://ideaseller.typepad.com
 EasyPublish™ this article - publishers click here
More articles by Daniel Sitter
- How To Make Money From Creative Ideas When Working At Home? (Kaye Dennan)
Wanting to work at home and knowing wht to do are two different things. For ways to make money whilst working at home and looking after the kiddies, read this article to help you analyse what you could do. - Start a Pet Photography Business (Lisa Paredes)
Everyone seems to have a snapshot of his or her favorite pet. Take a look through the family photo album and you will likely find a pet in more than one shot. Face it, pets often become extended family members and are well loved and equally cherished. This is why many pet owners today are taking the initiative to get their pet professionally photographed. Why not become the premier pet photographer in your region? - How Much Money Are You Leaving on the Table? (Sandy Reed)
Are you using these powerful marketing tools to attract more clients and make more money? Here's Part 1 of a 5-part article revealing how you can give your business that competitive edge.
|