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In today's fast-paced, stress-packed workplace, a little kindness can go a long way to boost your productivity and your bottom line.
Studies by the Gevity Institute find that a friendlier workplace can lead to double-digit revenue growth, and that employee retention also grows with a 15 percent lower rate of costly employee turnover.
The landmark Baltimore Workplace Civility Study reports that rude behavior, on the other hand, reduces workforce productivity by 37 percent. Indeed, according to the study, "an overwhelming 84 percent believed that efforts to improve civility in their workplace would increase their personal productivity."
Whether you are a solo operation or a Fortune 500 executive, here are my :
Top 5 Tips To Foster A Friendly (And More Productive)Workplace.
1. Say Please and Thank You.
A simple 'please' or 'thank you' is a staple of good manners. A 'please' can attract a more positive response to your requests for information, ideas or that extra effort from co-workers and staff. A simple 'thank you' is a powerful tool to acknowledge the importance you place on your clients and staff.
2. Be Phone Friendly.
A negative disposition will quickly sour any phone call. Here's a trick used by early-morning radio personalities on days they'd rather sleep in. First, stretch your chest and shoulder muscles to loosen up your diaphragm. Your voice will be more clearly understood. Second, stretch your mouth into a huge, friendly smile and keep that smile in place during your conversation. It works!
3. Overpower Negatives.
Don't let negative outcomes or rude behavior by others impede your performance. Overpower a negative with a positive. If you fail, make it a positive learning experience. React positively to negative behavior by focusing on solving the problem, not unproductively obsessing on the rude way the problem was presented.
4. Be Flexible.
The old adage that 'whatever can go wrong, will go wrong' is true in business as it is in your personal life. Sometimes, despite your best efforts, there will be wrong outcomes. Be flexible as your pro-active weapon against responding negatively to such events. In fact, write the words "Be Flexible" on a piece of paper and post it at your workstation to remind you.
5. Mind Your Email Manners.
In today's frenetic workplace, firing off a quick email without first taking a minute or two to think about how your message will be perceived is a fast way to lose your good will. Before you hit the "send" button, re-read and edit your message. Can you add a please or thank you?
Always appreciate fresh new marketing and branding tips to drive your business several steps forward? Tap Ruth Klein's expertise at her upcoming Brand and Pitch Boot Camp. http://www.ruthklein.com/bpbc
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