http://www.submityourarticle.com/articles/Bob-Selden-898 The latest quality free reprint articles from Bob Selden at SubmitYOURArticle.com Fri, 09 Jan 2009 01:58:46 +0000 Training takes time and money - two resources that are in short supply at the moment. Here's a suggestion that may help reduce costs and at the same time, improve the bottom line. http://www.submityourarticle.com/articles/Bob-Selden-898/customer-service-46437.php Sat, 27 Dec 2008 19:52:39 +0000 Are you being negatively impacted by the recession, or are you taking the positives out of the current situation? It may be time to look at how we can improve our "opportunity seeking" antennae. http://www.submityourarticle.com/articles/Bob-Selden-898/motivation-45921.php Wed, 24 Dec 2008 14:42:16 +0000 Is there a difference between a leader and a manager? Can you be both? Do you need to be both? http://www.submityourarticle.com/articles/Bob-Selden-898/new-managers-45839.php Wed, 17 Dec 2008 17:14:02 +0000 What gets you motivated at work - appreciation, money, responsibility, an interesting job, good colleagues? Does your level of motivation affect others? This article gives some motivational suggestions. http://www.submityourarticle.com/articles/Bob-Selden-898/new-managers-45292.php Thu, 20 Nov 2008 03:19:52 +0000 Do you ever have to present to large audiences? What's the message and image you want to convey? Recent research is in line with the US presidential candidates' performances. They give some good clues. http://www.submityourarticle.com/articles/Bob-Selden-898/speaking-to-groups-44927.php Sat, 08 Nov 2008 07:35:58 +0000 When was the last time you received great service? Why was it great? Perhaps this short article will resonate with you. Importantly, it provides some simple clues for developing effective customer service training. Enjoy! http://www.submityourarticle.com/articles/Bob-Selden-898/customer-satisfaction-38733.php Wed, 13 Aug 2008 05:10:02 +0000 How does the modern organisation cope with the challenge of working across space and time? Many now have matrix structures and internationally based project groups, teams and committees. For trainers working with virtual teams in a matrix structure, despite the improved forms of communication available, there are many challenges. How are they managed? http://www.submityourarticle.com/articles/Bob-Selden-898/virtual-teams-38633.php Tue, 12 Aug 2008 04:20:01 +0000 If the top of an organisation is full of people with business or technical skills but little grasp of how to manage people, problems can quickly ensue. Because running a business is not just about the balance sheet. http://www.submityourarticle.com/articles/Bob-Selden-898/leadership-38390.php Wed, 06 Aug 2008 16:50:01 +0000 Organisations throughout the developed world face two key challenges. How do they keep their best, most experienced and knowledgeable people? And how can they make better use of those who are considering retirement? http://www.submityourarticle.com/articles/Bob-Selden-898/employment-38113.php Sun, 03 Aug 2008 17:10:01 +0000 Knowing who its customers are is the foundation for any successful organisation. And as the US Federal Aviation Administration has demonstrated, getting this wrong can be disastrous. http://www.submityourarticle.com/articles/Bob-Selden-898/New-managers-38080.php Sat, 02 Aug 2008 21:10:02 +0000